Refund Policy

Refund & Return Policy – VUNM Artificial Jewellery

At VUNM, we value our customers and aim to provide the best quality artificial jewellery. Please read our Refund & Return Policy carefully before placing an order.

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1. Return Eligibility

We accept returns only under the following conditions:

• The product is damaged, defective, or wrong item received.

• Return request must be raised within 12 hours of delivery.

• Product must be unused, unworn, and in original packaging with tags intact.

📸 Unboxing video is mandatory for all return or refund requests.

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2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, mishandling, or wear & tear.

• Customized or made-to-order jewellery.

• Earrings (for hygiene reasons).

• Items returned without original packaging or invoice.

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3. Refund Process

• Once we receive and inspect the returned product, we will notify you about approval or rejection.

• If approved, refund will be processed within 7 business days.

• Refund will be credited to the original payment method.

🚚 Shipping charges are non-refundable.

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4. Exchange Policy

• Exchange is allowed only for size or design issues (subject to stock availability).

• Exchange request must be made within 12 hours of delivery.

• Customer may need to bear additional shipping charges.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: vunm310@gmail.com +91-9511115177