Refund Policy
Refund & Return Policy – VUNM Artificial Jewellery
At VUNM, we value our customers and aim to provide the best quality artificial jewellery. Please read our Refund & Return Policy carefully before placing an order.
1. Return Eligibility
We accept returns only under the following conditions:
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The product is damaged, defective, or wrong item received.
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Return request must be raised within 12 hours of delivery.
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Product must be unused, unworn, and in original packaging with tags intact.
📸 Unboxing video is mandatory for all return or refund requests.
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Products damaged due to misuse, mishandling, or wear & tear.
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Customized or made-to-order jewellery.
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Earrings (for hygiene reasons).
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Items returned without original packaging or invoice.
3. Refund Process
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Once we receive and inspect the returned product, we will notify you about approval or rejection.
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If approved, refund will be processed within 7 business days.
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Refund will be credited to the original payment method.
🚚 Shipping charges are non-refundable.
4. Exchange Policy
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Exchange is allowed only for size or design issues (subject to stock availability).
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Exchange request must be made within 12Â hours of delivery.
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Customer may need to bear additional shipping charges.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: vunm310@gmail.com +91-9511115177